When will the franchise be collected?

In the event of an accident with a third party without taking out serenity insurance, the excess will be collected and the refund will be made at the end of the insurance cover, only if the result of the latter releases you from all responsibility.

In the event of an accident or damage to the vehicle without an identified third party, the excess will be collected and will not be refunded.

The excess will not be refunded in case of theft or attempted theft of the vehicle.